Our Reviews

Good job

Didn't like the extra labor rates and charges for air freshening spray I wasn't informed of. Work that was performed was great.

The people really care, and go out of their way to make things right.

Took my 2016 Chevy Colorado Z71 V6 to dealer for engine misfire, low idle at times and general rough throttle response. Description of service stated "could not duplicate misfire, power loss, low RPM. Scanned for codes and found none. No misfires are present". I doubt any one did road test because this truck runs absolutely horrid. Service advisor called and advised me to pick it up.... nothing for them to do. I paid $189.00 for 2 hours labor. Service advisor Jason offered no options/solutions to pursue. Worst experience I have had here. Ted Shepard 760-937-4648

I am completely disappointed in the service! My 2026 Chevy Silverado HD has been in the shop since early February, and it STILL has not been repaired. I spent 83000.00+ for a brand-new vehicle, and it's been in their possession longer than mine!! The runaround I've received is BEYOND unacceptable.

I was a bit frustrated because while on the road, I had a check engine light come on. I took the vehicle to O'Reilly Auto Parts and they did a diagnosis for me and gave me the print out. I was concerned because we were on our way to Oklahoma and I did not know if I needed to have it repaired prior to heading on or if I could wait until I returned. The employee was unsure so he sent me to a mechanic in town with a great reputation and better diagnostic machine. He also checked it and confirmed it was what was on the printout from O'Reilly. He told me there was no need for an immediate fix but that I could continue on my trip and schedule service for sometime after I returned home. In spite of the depressed nature of this town in Arizona, both places did the diagnosis for free and asked for nothing in return. I purchased an extended warranty when I purchased the truck from you so I was hoping the repair would be included. Of course it was not. That seems to be the nature of these extended warranties. I live closer to Gardnerville than Yerington so most of my service is done with a mechanic there. However, I've purchased six vehicles from you over the years and wanted to give you a try so while I was on the road I called and made an appointment for service when I returned. When I got back and dropped the truck off for service, the email I got the next day suggested there would be a charge of $150 for the diagnosis. I questioned the charge as I had dropped off the printout of the diagnosis with the truck. I was told the email was incorrect, the charge for the diagnosis would be $189. This was very frustrating to me and was obviously an exorbitant gouge! The email also said I would be charged $139 for my diesel oil change when you had a sign out front for all to see that advertised $99 diesel oil changes. In addition, I paid for a rotation. When I came to pick up the vehicle, the TPS readings were not coming up and I happened to check the tires and it appeared to me the rotation had not been done. I was frustrated to say the least. All that said, Tessa was able to help me navigate through all this. She was incredibly patient with me and ensured everything was remedied. I left the dealership satisfied, however, had Tessa not been my direct contact I'm not sure how things would have turned out. You better hang on to her. Because I've done so much business with you over the years on the dealership side and the experiences have been so good, I am writing this one off as the exception and not the rule.

You guys are great, thanks for helping me out. My Husband usually does these things for me but he passed this year in May. I appreciate you. Thanks

Great staff. I had my oil changed. Very little wait time

I was not impressed by how ill prepared they were for my vehicle as they did not know how much my vehicle required. I had to correct them. They also did not have an engine oil filter. I inquired about a coupon I had which I was not credited for. I also was not given any updates about the work during my my visit. I knew a recall was earlier but they were not sure they had the part. They did have it which is why the visit took so long but I was never looped into that. This is my second less then satisfactory visit to this dealership.