M experience was effortless. The team took care of everything. I drove from San Jose ca and they were very polite, attentive and listened. Tyler was great with his communication, Diane kept me in the loop of the steps and where I was with the process and finally Hillary was great! She was able to make my purchase easy and simple. I would recommend this dealership t anyone based on the team and dealt with. They care.
Initial appointment and service was fine didn't like the idea I could not use two coupons I couldn't use a oil change coupon and a air filter coupon both for $10 off that means I have to come back in for another service which is not right it would be very nice if we could use both of those coupons it's not a large amount my truck has been serviced in there every couple of months since I bought it in 2015 spent thousands of dollars there was nothing on the mailer saying you couldn't use both anyway thank you
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.
Many retail establishments do not allow the use of multiple coupons on one visit and will use the coupon that gives you the greatest discount, as was the case with this visit. If you'd like to bring the coupon in, I'm happy to refund you the difference, this time.
Brought in for coolant leak and oil change. They said it's a common problem it will take 4 hours. Then they recommended a transmission service. They said by 5pm. They wanted to keep truck over night. They will pick my wife up in the morning to come get truck. They truck was not done until 5 pm the following day. And they said they can not pick my wife up. They charged me for a diagnostic test that did not need to be done. A four hour job turned in to 36 plus hours and promises they said did not happen.